Local pick ups paid through the website will require showing photo ID upon pick up. The name on the photo ID must match the name on the credit card making the original purchase through the website.
For non perishable items local pick-up must be made within 30 days of purchase. If the pickup cannot be made within 30 days please email us at firstname.lastname@example.org to make other arrangements. If there is no contact with the store after 30 days any further refund requests will be subject to a 20 dollar restocking fee.
For perishable items the acceptable pick up time frame is only 14 days for the restocking fee to kick in. Perishable items include frozen, kibble, cans, treats or any products stamped with an expiration date.