Return Policy and Shipping

Return Policy and Shipping

We are happy to exchange or offer store credit within 14 days of purchase or within 14 days of your package being received. We do not offer refunds 

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging with original tags attached. Tags removed from collars, toys, clothing and harnesses will not be eligible for exchange. If the condition of your item is not approved for an exchange, it will be sent or back to you. 

Only regular priced items may be exchanged. Sale/discounted items are final sale. Although we do not give refunds, will spend time with you in advance of your purchase to ensure you are choosing the correct size/type of item. We are very responsive to your queries at, Do not hesitate to contact us in advance of making an online purchase.

Shipping your Exchange or Store Credit Item

You will be responsible for paying for all shipping costs for exchanging your item. Shipping cost are non-refundable. 

Replacing Defective Items

Items damaged by your pet will not be considered defective, but manufacturers warranties vary from product to product. Defect warranties can be handled directly with the manufacturer or with our store. In some cases, manufacturer warranties are more lenient than our exchange policy. Again, please contact us in advance to ensure your expectations of the product you are ordering are met.


Raw Food

We do not ship raw food items. For health reasons we also do not accept returns on raw food unless the product is deemed defective. Raw food returned claimed defective will be handled with the original manufacturer and refunds will be handled at their discretion once the product has been inspected. 


We ship orders within 1-3 business days with Canada Post. If it takes longer due to short stock on merchandise you will be notified of the shipping date. Delays incurred by Canada Post are not the responsibility of our store. All items are shipped with a tracking number and delivery progress can be monitored with Canada Post. We do not ship frozen items, frozen food is only eligible for local delivery.